We take all reasonable steps to keep secure any information which we hold about you.
Personal information may be stored both electronically on our computer system, and in hard-copy form. Firewalls, 2048 Bit v3 SSL encryption, passwords, anti-virus software and email filters act to protect all our electronic information. We do not store credit card information, we securely submit credit card information to our bank for processing.
Please contact customer service at firstname.lastname@example.org as soon as possible and we will strive to help you with your issue. As we endeavour to ship your purchase at the first opportunity and generally within a 24 hour period, it will not be possible to cancel your order and refund your purchase amount.
If you notify us prior to us sending your purchase (within 24 hours) and we haven’t sent your purchase, we will be happy to refund your purchase less any bank or transaction charges that have been incurred.
In the case where your purchase has already been sent, we cannot accept a product return without cause or reason. Our manufacturing quality control in our South Melbourne facility is extensive and monitored. But we are human and our products are hand-crafted using natural ingredients in small batches to ensure product integrity and freshness. Even though our products are produced under a strict quality regime, there is a small chance that something may get through this process and appear as a fault or defect.
Minor variations in colour are to be expected as are irregularities in our bottles which are also made in small batches of Italian glass to the highest quality.
Our reputation is important to us so we will take every liberty to assess your claim in the most dignified and speedy way possible. If you think that there is a manufacturing fault or defect that will affect the usefulness of the product or for items that arrive broken or damaged, please email us a photograph within 7 days and we will guide you through the replacement process.
Payment All prices are inclusive of GST and stated in AUD. Refunds will be made only to the credit card that was used for purchase. We accept major credit cards.
Pure Cosmetica Pty Ltd is committed to providing you with the best possible customer service experience. Pure Cosmetica Pty Ltd is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.
Collection of your personal information
There are many aspects of the site which can be viewed without providing personal information, however, for access to future Pure Cosmetica Pty Ltd customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password or provide sensitive information in the recovery of your lost password.
Sharing of your personal information
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Pure Cosmetica Pty Ltd takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Use of your personal information
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice.
If our information practices change at some time in the future, we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Pure Cosmetica Pty Ltd reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
Phone: +61 1300 3663 81
150 Ferrars Street, South Melbourne, Victoria 3205 Australia